Non-Returnable Policy

• No Returns for Non-Defective Products: We do not accept returns for products that are not defective or damaged. All sales are final unless the product meets the criteria for replacement as described below.

Replacement Policy

We offer replacements for products that are defective or damaged upon receipt, provided the following conditions are met:

Eligibility for Replacement

• Defective or Damaged Products: Replacements are available only for products that are defective (e.g., malfunctioning or not working as intended) or damaged (e.g., broken or impaired during shipping).
• Timeframe: You must report the defective or damaged product within 7 days of receiving your order.
• Proof of Defect/Damage: Clear photos or videos showing the defect or damage must be provided when submitting a replacement request.

Replacement Process

1. Contact Us: Reach out to our customer support team at support@lotharproducts.com within 7 days of receiving your order to report the issue. Include your order number, a description of the defect or damage, and supporting photos or videos.
2. Return the Defective/Damaged Product:
   
   • You must return the defective or damaged product to us before a replacement can be issued.
   • We will provide a prepaid return shipping label or instructions for returning the item.
   • The product must be returned in its original packaging, including all accessories, manuals, and other components included with the original order.
3. Inspection: Once we receive the returned product, we will inspect it to confirm the defect or damage.
4. Replacement Issuance: If the defect or damage is verified, we will ship a replacement product at no additional cost to you. Replacements are subject to availability, and if the same product is unavailable, we may offer a comparable substitute or store credit at our discretion.

Exclusions

• Non-Defective Products: Products that are not defective or damaged are not eligible for replacement.
• Misuse or Neglect: Damage caused by misuse, improper handling, or failure to follow product instructions will not qualify for replacement.
• Unauthorized Modifications: Products that have been altered, repaired, or modified by anyone other than the manufacturer or an authorized representative are not eligible for replacement.

Shipping Costs

• Defective/Damaged Products: We will cover the cost of return shipping for defective or damaged products and the shipping cost for sending the replacement.
• Non-Qualifying Returns: If the returned product does not meet the replacement criteria upon inspection, you may be responsible for return shipping costs, and no replacement will be issued.

Contact Us

For any questions or to initiate a replacement request, please contact our customer support team at support@lotharproducts.com. We are here to assist you and ensure your satisfaction with our products.

Note: This policy is subject to change without prior notice. Please review the most current version of our policy before making a purchase.