We understand that circumstances may change, and we strive to accommodate our customers' needs. This policy outlines the conditions under which orders may be cancelled.

Cancellation Conditions

• Timeframe: Orders may be cancelled within 2 business days (Monday through Friday, excluding holidays) from the date of order placement.
• Method of Cancellation: To cancel an order, you must contact your designated customer representative directly via email or phone. Cancellations cannot be processed through other channels.
• Order Status: Orders can only be cancelled if they have not yet been processed, shipped, or delivered. Once an order has been processed or shipped, it cannot be cancelled.

Cancellation Process

1. Contact Your Representative: Reach out to your customer representative within 2 business days of placing your order. Provide your order number and request cancellation.
2. Confirmation: Your representative will confirm whether the order is eligible for cancellation based on its status and the timeframe.
3. Processing: If eligible, the cancellation will be processed, and you will receive a confirmation from your representative. Any payments made will be refunded to the original payment method within [insert refund processing time, e.g., 5-10 business days].

Non-Cancellable Orders

• Orders that have been processed, shipped, or delivered cannot be cancelled.
• Custom or special-order items may not be eligible for cancellation once production has begun. Your representative will inform you if this applies to your order.

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