Overview

These Terms of Service (“Terms”) govern your use of the products and services provided by Lothar Products LLC (“we,” “us,” or “our”). By placing an order or using our services, you agree to these Terms, which incorporate our policies on payments, cancellations, replacements, and privacy.

1. Orders and Payments

• Order Acceptance: All orders are subject to acceptance and availability.
• Payment Requirements: Full payment is required at the time of order placement via our provided payment link, wire transfer, or check. Payments must be in USD. Orders will not be processed until payment is confirmed.
• Cancellation: Orders may be cancelled within 2 business days of placement by contacting your customer representative. Orders already processed or shipped cannot be cancelled.

2. Replacements

• No Returns: We do not accept returns for non-defective products.
• Replacements: Defective or damaged products may be replaced if reported within 7 days of receipt with proof of defect/damage. You must return the item in its original packaging using our prepaid shipping label. Replacements are subject to availability; otherwise, a comparable substitute or store credit may be offered.
• Exclusions: Damage due to misuse, neglect, or unauthorized modifications does not qualify for replacement.

3. Privacy

• Data Protection: We collect personal information (e.g., name, contact details, order information) solely to process orders and provide customer support. We do not share your information with third parties, except as required by law.
• Data Security: We use reasonable measures to protect your information but cannot guarantee absolute security.
• Your Rights: You may request access, correction, or deletion of your information by contacting us at support@lotharproducts.com.

4. Limitation of Liability

• To the fullest extent permitted by law, [insert company name] is not liable for indirect, incidental, or consequential damages arising from your use of our products or services.

5. Changes to Terms

• We may update these Terms at any time.

6. Contact Us

• For questions or to exercise your rights, contact your customer representative at support@lotharproducts.com.

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